Frequently Asked Questions
ORDERING
How do I place an order?
You can place an order online by selecting your favorite items and adding them to your cart. Proceed to checkout to complete your purchase.
Can I modify or cancel my order after placing it?
Once an order is placed, it cannot be modified or canceled. Please review your order carefully before completing your purchase.
Do you offer international shipping?
Yes, we ship to various countries. Shipping options and fees will be displayed at checkout.
PAYMENT
What payment methods do you accept?
We accept major credit cards, PayPal, and other select payment methods.
Is my payment information secure?
Yes, we use secure encryption technology to protect your payment details.
SHIPPING & DELIVERY
How long does shipping take?
Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes 3-7 business days.
Do you offer express shipping?
Yes, express shipping options are available at checkout for faster delivery.
Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email.
RETURNS & EXCHANGES
What is your return policy?
We accept returns within 30 days of delivery. Items must be unworn, with tags attached, and in original condition.
How do I initiate a return?
You can start the return process by visiting our Returns Center. Follow the instructions to generate a return label.
When will I receive my refund?
Refunds are processed within 7-10 business days after we receive your returned items.
PRODUCT INFORMATION
How do I know what size to order?
Refer to our size guide for detailed measurements to help you choose the best fit.
Are your products true to size?
Our sizing is designed to be true to size, but we recommend checking the size guide for specific measurements.
ACCOUNT MANAGEMENT
How do I create an account?
You can create an account during checkout or by visiting the registration page.
I forgot my password. What should I do?
Click on the “Forgot Password” link on the login page to reset your password.
PROMOTIONS & DISCOUNTS
How do I apply a promo code?
Enter your promo code at checkout in the designated field to apply the discount.
Where can I find promo codes?
Promo codes are often shared via email, on our website, or through our social media channels.
OTHER QUESTIONS
Do you offer gift cards?
Yes, gift cards are available for purchase online.
How can I contact customer service?
For any additional questions, please reach out through our Contact Us page.
Do you have a loyalty program?
Yes, join our loyalty program to earn points on every purchase and enjoy exclusive benefits.
Can I shop in-store?
Yes, we have physical stores in select locations. Check our website for store details.
Do you offer wedding or special occasion dresses?
Yes, we have a curated collection of dresses perfect for weddings and special events.
How do I care for my clothing?
Care instructions are provided on the garment’s label. Follow these guidelines to maintain quality.
Do you offer plus sizes?
Yes, we offer a range of sizes to fit different body types. Check our size guide for availability.
Are your products ethically sourced?
We are committed to ethical sourcing and sustainable practices in our production processes.
Do you have a mobile app?
Yes, our mobile app is available for download on iOS and Android devices.
How do I stay updated on new arrivals?
Subscribe to our newsletter or follow us on social media for the latest updates.
Can I pre-order items?
Pre-orders are available for select items. Check the product page for details.
Do you offer alterations?
We do not offer alteration services, but our sizing guide can help you find the perfect fit.
What is your privacy policy?
Our privacy policy outlines how we collect, use, and protect your personal information.
Do you collaborate with influencers?
Yes, we partner with influencers and brands. For collaborations, visit our Contact Us page.
How do I unsubscribe from emails?
You can unsubscribe by clicking the link at the bottom of any promotional email.
Do you offer student discounts?
Yes, students can enjoy exclusive discounts. Verify your student status to access these offers.
Can I return sale items?
Sale items are final sale and cannot be returned unless defective.
Do you have a blog?
Yes, our blog features styling tips, trends, and more. Check it out for inspiration.
How do I know if an item is in stock?
Items are marked as “In Stock” or “Out of Stock” on the product page.
What if my item is defective?
If you receive a defective item, contact customer service for assistance.
Do you offer virtual styling services?
Yes, virtual styling consultations are available. Book a session through our website.
Can I donate my old clothes to you?
We currently do not accept clothing donations.
Do you have a recycling program?
We are working on sustainable initiatives, including a recycling program. Stay tuned for updates.
How do I leave a product review?
You can leave a review on the product page after purchasing the item.
Do you offer personalized recommendations?
Yes, personalized recommendations are available based on your browsing history.
Can I order by phone?
Currently, we only accept online orders.
Do you have a wishlist feature?
Yes, you can save items to your wishlist for future purchases.
How do I update my account information?
Log in to your account to update your personal details.
Do you offer wholesale options?
For wholesale inquiries, please contact us through the designated page.
What is your sustainability commitment?
We are dedicated to reducing our environmental impact through sustainable practices.
Do you have a birthday discount?
Yes, members of our loyalty program receive a birthday discount.
Can I change the shipping address after ordering?
Once an order is placed, the shipping address cannot be changed.
Do you offer price adjustments?
Price adjustments are not offered after purchase.
How do I check my loyalty points?
Log in to your account to view your loyalty points balance.
Do you have a referral program?
Yes, refer friends and earn rewards through our referral program.
Can I combine multiple promo codes?
Only one promo code can be used per order.
Do you offer cash on delivery?
We do not offer cash on delivery as a payment method.
How do I know if my order is confirmed?
You will receive an order confirmation email once your purchase is complete.
Do you have a clearance section?
Yes, check our clearance section for discounted items.
Can I return items without a receipt?
Returns require an order number or receipt for processing.
Do you offer monogramming services?
We do not currently offer monogramming services.
How do I find a specific item?
Use the search bar or browse our categories to find what you’re looking for.
Do you have a size exchange policy?
Yes, you can exchange for a different size if available.
Can I return items purchased with a gift card?
Yes, returns for gift card purchases will be refunded as store credit.
Do you offer free shipping?
Free shipping is available on orders over a certain amount. Check our website for details.
How do I redeem my loyalty points?
Redeem your points during checkout for discounts.
Do you have a waitlist for sold-out items?
Yes, join the waitlist to be notified when an item is back in stock.
Can I return items after 30 days?
Returns are only accepted within 30 days of delivery.
Do you offer bridesmaid dresses?
Yes, we have a selection of dresses suitable for bridesmaids.
How do I update my email preferences?
Manage your email preferences in your account settings.
Do you have a customer feedback program?
Yes, we value customer feedback. Share your thoughts through our website.
Can I return swimwear?
Swimwear can only be returned if the hygiene liner is intact.
Do you offer maternity wear?
We currently do not have a maternity collection.
How do I report a website issue?
Contact customer service to report any website problems.
Do you have a social responsibility program?
Yes, we support various social and environmental initiatives.
Can I return accessories?
Accessories can be returned within 30 days if unused and in original packaging.
Do you offer custom sizing?
We do not offer custom sizing at this time.
How do I know if a promo code is valid?
Promo codes will be validated at checkout.
Do you have a holiday return policy?
Holiday return policies may vary. Check our website for updates.
Can I return items bought on sale?
Sale items are final sale unless defective.
Do you offer free returns?
Free returns are available for select orders. Check our policy for details.
How do I check the status of my return?
Track your return using the provided tracking number.
Do you have a customer appreciation program?
Yes, we regularly show appreciation through exclusive offers and events.
Can I exchange an item for a different color?
Exchanges are subject to availability.
Do you offer eco-friendly packaging?
Yes, we use eco-friendly packaging materials whenever possible.
How do I join your affiliate program?
Apply for our affiliate program through the designated page.
Do you have a VIP program?
Yes, our VIP program offers exclusive benefits. Sign up through our website.
Can I return items without the original packaging?
Items must be returned in their original packaging for a refund.
Do you offer discounts for bulk orders?
Bulk order discounts are available for select items. Contact us for details.
How do I know if an item is eligible for return?
Most items are returnable within 30 days if unworn and in original condition.
Do you have a style quiz?
Yes, take our style quiz for personalized recommendations.
Can I return items purchased during a promotion?
Items bought during promotions may have different return policies. Check the terms.
Do you offer virtual try-on?
Virtual try-on is available for select items.
How do I find my order history?
Log in to your account to view your order history.
Do you have a gift wrapping service?
Gift wrapping is available for select items.
Can I return items internationally?
International returns are subject to additional fees. Check our policy for details.
Do you offer subscription boxes?
We currently do not offer subscription boxes.
How do I change my currency?
Currency is based on your shipping address and cannot be changed.
Do you have a style blog?
Yes, our style blog features the latest trends and tips.
Can I return items without a tag?
Items must have the original tags attached for a return.
Do you offer free alterations?
We do not offer free alterations.
How do I know if an item is machine washable?
Check the care label on the item for washing instructions.
Do you have a price match guarantee?
We do not offer price matching.
Can I return items after wearing them?
Items must be unworn to be eligible for return.
Do you offer in-store pickup?
Yes, select items are available for in-store pickup.
How do I find out about upcoming sales?
Subscribe to our newsletter or follow us on social media for sale announcements.
Do you have a customer rewards program?
Yes, our rewards program offers points for every purchase.
Can I return items without proof of purchase?
Proof of purchase is required for all returns.
Do you offer free shipping internationally?
International shipping fees apply. Check our website for details.
How do I know if an item is back in stock?
Sign up for back-in-stock notifications on the product page.
Do you have a style consultation service?
Yes, book a style consultation through our website.
Can I return items after the return window?
Returns are only accepted within the specified return window.
Do you offer free returns internationally?
International returns may incur additional fees.
How do I contact your design team?
For design inquiries, reach out through our Contact Us page.
Do you have a fashion advice section?
Yes, our blog includes fashion advice and styling tips.
Can I return items if I changed my mind?
Returns are accepted within 30 days if the item is unworn.
Do you offer free shipping on all orders?
Free shipping is available on orders over a certain amount.
How do I know if an item is ethically made?
Ethically made items are labeled on the product page.
Do you have a customer support hotline?
Customer support is available through our Contact Us page.
Can I return items if they don’t fit?
Yes, if the item is unworn and in original condition.
Do you offer free exchanges?
Free exchanges are available for select items.
How do I find my size in international brands?
Refer to our size conversion chart for international sizing.
Do you have a style guide?
Yes, our style guide helps you put together the perfect outfit.
Can I return items if I don’t like the color?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on exchanges?
Free shipping on exchanges is available for select orders.
How do I know if an item is vegan?
Vegan items are labeled on the product page.
Do you have a customer feedback survey?
Yes, we welcome feedback through our website.
Can I return items if they are damaged?
Damaged items can be returned for a refund or exchange.
Do you offer free shipping for loyalty members?
Loyalty members may receive free shipping benefits.
How do I find out about new collections?
Subscribe to our newsletter for updates on new collections.
Do you have a style challenge?
Yes, participate in our style challenges for a chance to win prizes.
Can I return items if they are not as described?
Items not as described can be returned for a refund.
Do you offer free shipping on pre-orders?
Pre-order shipping fees vary. Check the product page for details.
How do I know if an item is limited edition?
Limited edition items are marked on the product page.
Do you have a fashion show?
Yes, we host fashion shows to showcase new collections.
Can I return items if they are defective?
Defective items can be returned for a refund or exchange.
Do you offer free shipping for VIP members?
VIP members may receive free shipping benefits.
How do I find out about exclusive offers?
Exclusive offers are shared with newsletter subscribers.
Do you have a style community?
Yes, join our style community for tips and inspiration.
Can I return items if they are the wrong size?
Yes, if the item is unworn and in original condition.
Do you offer free shipping on all international orders?
International shipping fees apply. Check our website for details.
How do I know if an item is part of a collaboration?
Collaboration items are labeled on the product page.
Do you have a customer appreciation day?
Yes, we host customer appreciation events throughout the year.
Can I return items if they are not what I expected?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on gift cards?
Gift cards are delivered electronically and do not require shipping.
How do I find out about pop-up events?
Pop-up event details are shared on our website and social media.
Do you have a style ambassador program?
Yes, apply to become a style ambassador through our website.
Can I return items if they are not my style?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on all returns?
Free returns are available for select orders.
How do I know if an item is part of a limited-time offer?
Limited-time offers are marked on the product page.
Do you have a fashion week event?
Yes, we participate in fashion week events.
Can I return items if they are not comfortable?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on all exchanges?
Free shipping on exchanges is available for select orders.
How do I find out about trunk shows?
Trunk show details are shared on our website and social media.
Do you have a style workshop?
Yes, attend our style workshops for tips and tricks.
Can I return items if they are not the right fabric?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on all pre-orders?
Pre-order shipping fees vary. Check the product page for details.
How do I know if an item is part of a seasonal collection?
Seasonal collections are labeled on the product page.
Do you have a fashion consultation service?
Yes, book a fashion consultation through our website.
Can I return items if they are not the right length?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on all loyalty orders?
Loyalty members may receive free shipping benefits.
How do I find out about designer collaborations?
Designer collaboration details are shared on our website.
Do you have a style hotline?
Style advice is available through our website.
Can I return items if they are not the right shade?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on all VIP orders?
VIP members may receive free shipping benefits.
How do I know if an item is part of a flash sale?
Flash sale items are marked on the product page.
Do you have a fashion forum?
Yes, join our fashion forum to discuss trends and styles.
Can I return items if they are not the right cut?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on all referral orders?
Referral program benefits vary. Check the terms for details.
How do I find out about sample sales?
Sample sale details are shared on our website and social media.
Do you have a style hotline?
Style advice is available through our website.
Can I return items if they are not the right pattern?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on all birthday orders?
Birthday discounts may include free shipping. Check the terms.
How do I know if an item is part of a clearance event?
Clearance events are marked on the product page.
Do you have a fashion podcast?
Yes, listen to our fashion podcast for industry insights.
Can I return items if they are not the right style?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on all holiday orders?
Holiday shipping promotions vary. Check our website for details.
How do I find out about charity events?
Charity event details are shared on our website.
Do you have a style webinar?
Yes, attend our style webinars for expert advice.
Can I return items if they are not the right fit?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on all anniversary orders?
Anniversary promotions vary. Check our website for details.
How do I know if an item is part of a loyalty exclusive?
Loyalty exclusives are marked on the product page.
Do you have a fashion magazine?
Yes, read our digital fashion magazine for the latest trends.
Can I return items if they are not the right material?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on all flash sale orders?
Flash sale shipping terms vary. Check the product page.
How do I find out about influencer collaborations?
Influencer collaboration details are shared on our website.
Do you have a style course?
Yes, enroll in our style course for fashion education.
Can I return items if they are not the right design?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on all collaboration orders?
Collaboration shipping terms vary. Check the product page.
How do I know if an item is part of a VIP exclusive?
VIP exclusives are marked on the product page.
Do you have a fashion documentary?
Yes, watch our fashion documentary for behind-the-scenes insights.
Can I return items if they are not the right silhouette?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on all seasonal orders?
Seasonal shipping promotions vary. Check our website for details.
How do I find out about brand partnerships?
Brand partnership details are shared on our website.
Do you have a style mentorship program?
Yes, apply for our style mentorship program through our website.
Can I return items if they are not the right look?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on all designer orders?
Designer shipping terms vary. Check the product page.
How do I know if an item is part of a membership exclusive?
Membership exclusives are marked on the product page.
Do you have a fashion awards program?
Yes, we host an annual fashion awards program.
Can I return items if they are not the right vibe?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on all limited-edition orders?
Limited-edition shipping terms vary. Check the product page.
How do I find out about sustainable initiatives?
Sustainable initiative details are shared on our website.
Do you have a style certification program?
Yes, enroll in our style certification program for professional training.
Can I return items if they are not the right aesthetic?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on all eco-friendly orders?
Eco-friendly shipping terms vary. Check the product page.
How do I know if an item is part of a charity collection?
Charity collection items are marked on the product page.
Do you have a fashion scholarship program?
Yes, apply for our fashion scholarship through our website.
Can I return items if they are not the right trend?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on all recycled orders?
Recycled shipping terms vary. Check the product page.
How do I find out about upcycling programs?
Upcycling program details are shared on our website.
Do you have a style internship program?
Yes, apply for our style internship through our website.
Can I return items if they are not the right season?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on all upcycled orders?
Upcycled shipping terms vary. Check the product page.
How do I know if an item is part of a sustainable line?
Sustainable line items are marked on the product page.
Do you have a fashion incubator program?
Yes, apply for our fashion incubator through our website.
Can I return items if they are not the right occasion?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on all sustainable orders?
Sustainable shipping terms vary. Check the product page.
How do I find out about ethical sourcing?
Ethical sourcing details are shared on our website.
Do you have a style accelerator program?
Yes, apply for our style accelerator through our website.
Can I return items if they are not the right function?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on all ethically made orders?
Ethically made shipping terms vary. Check the product page.
How do I know if an item is part of a zero-waste collection?
Zero-waste collection items are marked on the product page.
Do you have a fashion innovation lab?
Yes, learn about our fashion innovation lab on our website.
Can I return items if they are not the right purpose?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on all zero-waste orders?
Zero-waste shipping terms vary. Check the product page.
How do I find out about circular fashion?
Circular fashion details are shared on our website.
Do you have a style research program?
Yes, apply for our style research program through our website.
Can I return items if they are not the right concept?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on all circular fashion orders?
Circular fashion shipping terms vary. Check the product page.
How do I know if an item is part of a carbon-neutral line?
Carbon-neutral line items are marked on the product page.
Do you have a fashion tech program?
Yes, learn about our fashion tech program on our website.
Can I return items if they are not the right innovation?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on all carbon-neutral orders?
Carbon-neutral shipping terms vary. Check the product page.
How do I find out about green initiatives?
Green initiative details are shared on our website.
Do you have a style tech program?
Yes, apply for our style tech program through our website.
Can I return items if they are not the right technology?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on all green initiative orders?
Green initiative shipping terms vary. Check the product page.
How do I know if an item is part of a biodegradable collection?
Biodegradable collection items are marked on the product page.
Do you have a fashion sustainability program?
Yes, learn about our fashion sustainability program on our website.
Can I return items if they are not the right sustainability?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on all biodegradable orders?
Biodegradable shipping terms vary. Check the product page.
How do I find out about eco-conscious practices?
Eco-conscious practice details are shared on our website.
Do you have a style sustainability program?
Yes, apply for our style sustainability program through our website.
Can I return items if they are not the right eco-friendliness?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on all eco-conscious orders?
Eco-conscious shipping terms vary. Check the product page.
How do I know if an item is part of a fair-trade line?
Fair-trade line items are marked on the product page.
Do you have a fashion ethics program?
Yes, learn about our fashion ethics program on our website.
Can I return items if they are not the right ethics?
Returns are accepted if the item is unworn and in original condition.
Do you offer free shipping on all fair-trade orders?
Fair-trade shipping terms vary. Check the product page.
How do I find out about social impact?